The concept of DEMAND is central to economics— it represents the willingness of customers to buy stuff of value to them at various price points. As such, DEMAND behaviors are a driving force in the economy as consumers manage their fixed (scarce) amounts of goods and time in making choices for themselves aimed at achieving the best situation that is achievable. But demand analysis, or using the customer’s revealed willingness to buy, is useful for solving a number of common business problems:
1. What will happen to our revenue now that we see our main competitor cut price?
2. How do we know whether our reduced sales volume in 2016 will bounce back in 2017 (or not) as we recover from the recession?
3. Can we follow the advice of our consultant who says that a price increase will lead to more revenue.
4. How would I measure the impact of a loyalty building program (and why do i even care about loyalty — don’t i just care about how many customers i can get?
5. If I sell a product into two separate market segments, how do I go about deciding whether I should sell at the same price in both?
We will review selective aspects of “demand” here pertaining to these and other business issues.
First, lets briefly review the three main options for gathering demand data.The main sources are:
— focus groups are cheap and fast ways to understand if qualitative aspects of buying behavior is changing. Is loyalty or brand influence changing? Are segments changing? Is willingness of particular customers to pay more changing due to specific competitor changes?
— historical price and sales data across markets
— pricing experimental data – systematic variation in price across markets/stores- and collection of sales volume data before and prices are changed
The Law of Demand
The so called “law of demand” is a bit of a misnomer. What is means is, generally:
- Other things the same, Buyers are willing to buy more when price falls (they can shift consumption patterns around to make themselves better off—rebalancing scarce endowments of resources to achieve maximum welfare from them. This is sometimes referred to pursuing substitutes, or allocative efficiency)
Substitution is the reason for the “law of demand”. This hypothesis in economics says that when prices go up, people (all people in the market taken together) buy less. Some people who have urgent (or addictive) needs for the product may not buy less. But, in the aggregate, the market demand will be lower at a higher price. Why is this? It is substitution at work. Because of scarcity, and fixed budgets, people will adjust the amount they buy when prices rise. Some will make no changes, some will make small reductions, others larger changes— as they try to rebalance their mix of consumption according to the new relative price situation. Consumers will spend their scarce resources differently: buying more of the things whose relative price has fallen, and less of those things for whom the relative price has risen.
It really isnt a “law”. For example, when the price of certain staples (like rise) goes up, sometimes consumption actually goes up for poor people as a result. This is known as a ‘giffin good’. When a good represents a very large share of the consumer’s budget (as rice does for very poor southern asians) the price increase represents a fall in their real income— they are poorer in a very real way. As a result, whatever other food items otber than rice, or other modest food luxuries that had been in their budget have to be eliminated. And, they actually start using more rice, rather than less when the price goes up!
Another similar exception to the law of demand (and more relevant to the U.S.A) is the “luxury or prestige” product. These kinds of products are valued by consumers, in part, for their ‘prestige’. And, when price increases for them, sometimes demand goes up, rather than down. Some evidence exists that this may be true for some alcoholic beverages (Markers Mark whiskey) or fashion accessories, gems, surgical services, and other items. There are two ideas that might give rise to this kind of consumer demand behavior: (1) the consumer may not have a real good idea of the “true” value of the product, and views “price” as an index of product value or quality. So when the price is seen to be higher, it must be better, or worth more. (2) the customer wants to demonstrate “prestige” to his/her guests or companions. “I only serve the very best, and search out the most luxurious and expensive things to serve or to wear”
This kind of demand behavior (a positive relationship between “price” and “willingness to buy”) is certainly rare. Normally, price increases cause consumers to rebalance their use of scarce time and money and “buy less” (and certainly no more) of those things that go up in price.
Shifts and Movements Along the Demand curve
Demand is often represented (empirically using market research data) as a schedule or graph, showing how much customers will buy at alternative price points. On a graph, price is shown on the vertical axis– with Quantity purchased on the horiziontal axis. And, the schedule or curve is negatively, sloped—– when price goes up, quantity purchased goes down. The left side of the following chart shows a downsloping demand curve for a product. And, it shows (with the dotted line) a shift in the demand curve reflecting a change in customer loyalty (eg more loyal, getting steeper).
As we slide up or down the demand curve, we can read from the schedule how much we would expect customers to buy. As we raise price, we expect to lose customers. When something happens, and the market demand curve gets steeper, it means that a price rise will cause the firm to lose customers, but the loss will be less than it would have been had the demand curve been flatter. This is why businesses use “loyalty building programs like the “cards which get punched when you buy a cup of coffee–getting the 12th cup free”.It creates a steeper demand curve that without the loyalty program— meaning that the customers are less likely to flee if it becomes necessary for the business to raise price.
The right side of graph above shows other kinds of shifts in the demand curve. What this means is that certain kinds of market events change the consumers willingness to buy any particular item. When these changes occur, the demand curve shifts out (consumers willing to buy more at all possible prices) or shifts to the left (the customers are willing to buy less at all possible prices. These kinds of shifts are illustrated by the following events, all causing more to be purchased at the existing price (eg shift)”. Shifts occur in demand curves for several reasons:
- change in income of consumers (demand curves shift out, to the right, when income goes up if a product is a “normal good”. Some goods are called “inferior goods” because when incomes rise the stop consuming them (maybe the demand for used cars, or the demand for walmart products would be examples of inferior goods.
- change in the price competitors are charging. — when prices of “competitive” products go up, generally demand shifts out for our product. Though for for complementary products (razors and razor blades, restaurants and parking) the increase in price of one will cause less of it to be consumed, and therefore the demand curve will shift to the left (a decrease in customer purchases).
- advertising—-when firms advertise or promote the product they do it because it shifts demand to the right (eg the customer base will buy more at every price as a result of the advertising)
- changes in customer tastes — fads, changes in fashion, new scientific evidence, celebrity adoption, and other thing cause customers to want the product more, or less. This is represented as a shift in demand— buying more or less at all prices.
5. expected future price changes — if customers expect price to rise for a product they buy, they may purchase more of it now (to hoard it). If they expect future price to fall, they may wait and buy it later.
Measuring Steepness of Demand (Loyalty) and the Size of Shifts in Demand
While economists are concerned about steep or flat, and the direction of shifts, the business analyst. need numbers! How flat? How big will the shift be. The metric that is used is simple— the % change in demand. Not very novel. But, we use the term “elasticity” to be the % changed in quantity demand
— due to movements along the demand curve (price elasticity), and
— due to shifts in demand (income elasticity, cross price elasticity)
In making these measures elasticity is always the % change in quantity demanded in response to a price change (the % change) or to the income change (the % change) or to the price change of another good (the % change).
The chart here shows the actual formula use to calculate price elasticity (eg steepness of the demand curve) — the ratio of the % change in quantity demanded (the numerator) to the % change in price (the denominator). If the price elasticity is a number >1 (eg -1.2, -2.3, -4.7) we say the demand curve is elastic—– meaning that when p[rice changes by some amount, the responsiveness of quantity demand will be much larger (of course, demand elasticity is almost always a negative number). This means a very flat demand curve. If the price elasticity is a fractional number <1 (eg -0.5. or 0.9) we say the demand curve is inelastic— or steep. Quantity doesnt change much when price changes in either direction.We call this kind of elasticity “inelastic”.
The calculation of demand or (price) elasticity can be be done two ways.
1. by taking the data from the two points, each of them a price and quantity. and calculating the elasticity at the midpoint between the two points.
2. by taking one point, and calculating the elasticity at that point and using the known slope of the demand curve at that point (the slope is the change in Q, relative to the change in P).
Either method will work. Some knowledge of algebra and fractions will help. We show these methods here on the chart.
I do not show the formulas for the income elasticity or the cross price elasticity. they are the same (except the denominators are income and other firm’s price respectively. Here, in both cases, the sign (+-) of the elasticity has very important meaning. The sign refers to whether the change shifts the demand curve for our product out to the right (+) or shifts it in to the left (-).
Cross elasticity
positive other good is a “competitor” they raise price, our demand shifts out
negative other good is a “complement” they raise price, our demand shifts left
Inferior doesnt mean poor quality. It means that when people’s income falls, they buy more of it. Walmart and Target, for example were shown to be “inferior” goods in the recent big recession, as their business picked up when jobs were lost and incomes fell. When incomes began to rise, people shifted back to Marshalls and other stores.
The cost price elasticity reflects how our customers react to price changes for another product. When they start charging higher prices and our demand increases ( eg a + cross elasticity) it means the two goods are substitutes in the minds of the consumers— competitors! But if they raise their price and we start losing business– what is going on? It means the two products tend to be used by consumers together– complements. Hot dogs, and hot dog buns. Cars and gas. Razors and razor blades. The increase in price of one causes a reduction in demand for that item, which leads to a reduction in demand for the other.
Revenue Implications of Price Changes
Possible the most interesting and important use of demand analysis, and price elasticity, is systematically connecting price changes with the associated revenue implications. This is easy. Revenue is price * quantity sold. PxQ. So, if the elasticity of our product is -4.3 (efastic, very flat) then it means that a modest price change will engender a massive quantity response by our customers, in the opposite direction. That is the result will be a small p change and a large Q response. So, if we increase price, and our quantity falls a lot, obviously the result will be a fall in revenue. So the rules are:
Demand elasticity Price increase leads to Price decreas leads to Rule
small (<1), inelastic reduction in revenue increase in revenue Revenue moves opposite to price
large (>1), elastic increase in revenue decrease in revenue Revenue moves in same direction
Market Segmentation
Businesses have discovered a way to make more profit due to the fact that not everyone who buys their products does so with the same loyalty—- eg. some buy based on convenience, others may buy be cause of certain other characteristics of the service, others buy only when it’s cheaper to do so. This understanding of systematic patterns of buying behavior has led to widespread use of “market segmentation” in the way goods and services are priced (lunch/dinner prices in restaurants, matinee discounts in theaters, weekend rates on the golf course, coupons for groceries, “lines of differentially priced clothing that are essentially the same, auto’s with common parts but differential ‘style’ and image features, and others).
When customers have different underlying demands for the product or service, they should be charged different prices to fully capitalize on the different loyalty the exibit— eg. the segments have different elasticities of demand or different demand curve slopes. When all segments are charged the same “average” price, profit is left ‘on the table’ by the business. The segments where loyalty is most evident should be charged the highest price, because they are willing to pay more.
The chart below shows two segments. The one on the right has the most loyalty.The segment on the left has the least loyalty, and should have the lowest price.
An interesting puzzle about segments is illustrated in the chart, showing the price per pill for Prozac after its patent expired and ‘generic’ producers entered the market.
The first generic priced its product at $1.91, modestly below the longstanding Prozac price while on patent at $2.17. And, over the following months, more generics entered the market driving the generic price to $0.32 a pill. But note what was happening to the price of “name brand” Prozac— it was actually being increase a bit, going up to $2.41 by a year following the end of patent protection. What was the drug company thinking? More and more competition was happening, and they were raising price?
Actually, some bright young analyst in marketing probably got a big bonus for realizing opportunity in the midst of this depressing period when the patent no longer kept out competition. As generic alternatives skimmed away more and more customers who preferred the low prices of chemically equivalent drugs, some of the customers continued to prefer the name brand. This “segment” of their customers had always been part of the users of Prozac. They probably always had (or their doctors always had) a stronger attachment (loyalty) to the “name brand”, but they were never charged a differentially higher price because of their brand loyalty. Who knew? Who could have identified them to charge them more? Nobody.
But when the rest of the users were skimmed away, there they were, still preferring the name brand, not wanting to risk getting a somewhat different experience on the “chemically equivalent” drug. So, name brand Prozac started charging more, because they had discovered that there was a nested segment willing to pay more. Those loyal name brand users.
Economics of Time (for shopping and other activities)
An important element of the “demand” for goods and services is the time it takes to acquire information, travel, shop and so forth. Time is a very scarce resources for all of us. Scarcer for some of us, it seems, than for others. There is study of the “economics of time”.
The concern about “time” and its scarcity and, its “value” had always been apparent in the notion of “convenience stores”, where quick shopping was afforded, but at higher prices. The advent of the internet, and the failure of bookstores, video stores, and other retailing failures has elevated the importance of “shopping time and convenience” to a new level. As smart phone apps are becoming commonplace, it is clear that the critical importance of “time”and the introduction of the internet and wireless technologies, is changing retailing in a massive way.
What is the economics of time? Time is a scarce resource. We allocate our scarce time according to how much value it gives us in the various ways we apply it. We give up time to work (to earn an income), we give up time to sleep, we commute with some of our scarce time, we spend time with our families, we take vacations, we watch TV, we use time all over the place in our lives. But, in the end, we strike a balance in how much time we spend doing all these things according to how much value we get in each of the activities. If circumstances change (we take a new job, the babysitter quits, the spouse decides to take a job, etc.) we rebalance our uses of time. Always, we are rebalancing our money and time budgets (our scarce resources) to create the ‘best” result for ourselves or our families.
And, when Amazon and the internet comes along, many of us decided that huge time savings were at our fingertips, and with a few clicks we could avoid traffic, and did not have to waste time comparison shopping at the mall. Shoppers recaptured time for their other priorities and started shopping on line. Shopping could now be measured in clicks, not hours. The two earner families in particular were able to see the efficiency improvement.
But, business didn’t see it coming. They didn’t understand their customers very well. The got blindsided because the just assumed people would forever be willing to take time to drive to their stores, to spend time “shopping” for the best product as they always did. For some customers, this was certainly true. But for the rest of us, they misread what the situation was, and didn’t see the consequences for their sustainability until it was too late. Time is very scarce, and it is very valuable to most people. It always will be.
Some of the ways people make choices about using their scarce time are:
- People behave so as to economize on time (as they spend it) just as the economize on money(as they spend it)
- People allocate their time across activities so that they achieve the maximum benefits. This ‘allocation” will change as circumstances change.
- People are different– and they will choose to allocate their time differently. Some people have more time, others have more money— and this means they will behave differently– who values convenience? Who collect coupons and shop for “bargains”? The different “value of time” is a source of market segmentation.
- In shopping, all People spend time up to the point where “it isn’t worth it” to shop anymore. Some people will choose to shop more, others less—depending on their own circumstances.
- The higher the benefits of searching, or the lower the costs, the more decision makers will search
From a business perspective, the “demand” by customers could be viewed in terms of the “full price” rather than just the money price. The “full price” of a good or service may be defined as the sum of the money component, and the time component.
Full Price = time requirements (price of time) + money PRICE
This concept allows for full price to be lowered by either cutting the money price, or by reducing the time requirement (that is, improving convenience).
Economics of Perfection
One of the longstanding myths of human behavior is that “good decisionmaking demands all the information before deciding”. Being perfect is not good economics. Here is the example.
Lets say we are being asked to make a decision about pursuing an acquisition target. We know a lot already, but their is much we don’t know. So, we plan out the effort required to gather information about them–their financial situation, their customers, their managers, their products, their competitors, their business strategy, their vulnerabilities, etc etc. That plan is reflected in the chart shown here. It shows the hypothetical “value” of the information we could acquire about them in each day over a period of 14 person days—at the end of which we think we would pretty much know “everything” about that company.
How many days is it economical to invest in a search process?
We believe that the “value of the the information discovered” will be vary large initially (important stuff will be more readily apparent) and dissipate over more and more search activity. The right column measures the difference between the cumulative costs of search (labor costs of $400 a day) and the value of the information acquired. So, after 2 days of searching the net benefits from searching is $208,800. So, we should plan to search even more. How many days should we search. The net benefits of searching reaches a peak after 8 days at $229,571. Additional time searching causes the net benefits from search to decline. A rational search activity would plan to search only 8 days, because beyond that, the gains from additional search are not as high as the costs of the search.
Perfection, defined here as collecting absolutely all the available information, isn’t rational. You need additional information only when the costs of acquiring it is less than the benefits it produces. That is, of course, true only if you don’t get benefits from the search process itself! (eg another form of value that wasn’t included in the situation here).
